Our loyalty programme rewards players who spend time on board. As you climb from Rookie to Admiral you get higher withdrawal limits, higher cashback and faster support.
The programme has nine levels: Rookie, Deckhand, Sailor, Boatswain, Quartermaster, Commander, Captain, Commodore, Rear Admiral and Vice Admiral, ending with Admiral. You climb through cumulative wagering over time. There is no separate sign-up; your account grows with your activity.
At entry level the withdrawal limit is five hundred per transaction and per day, up to seven thousand per month. On Boatswain and Quartermaster this rises to fifteen hundred per transaction and up to fifteen thousand per month. Commander, Captain and Commodore open two thousand per transaction and up to twenty thousand per month. Rear Admiral and Vice Admiral run three thousand per transaction and twenty-five thousand per month. Admirals enjoy four thousand per transaction and thirty thousand per month.
Alongside higher limits your weekly cashback percentage grows with each tier. From Commander upward you get a dedicated account manager who resolves questions faster and helps with larger transactions. You also receive invitations to exclusive tournaments and birthday bonuses that are not posted publicly.
More play time does not automatically mean more fun. Our loyalty team monitors play patterns and reaches out when signs of risky play appear. You can always set deposit, loss and session limits from your account. These tools remain fully available on every tier.
Our loyalty programme rewards players who spend time on board. As you climb from Rookie to Admiral you get higher withdrawal limits, higher cashback and faster …
Progress is driven by total net stake, so both deposits and realised wagering count. Recreational players who dip in a few times a week typically hit Sailor or Boatswain in the first quarter. Active players who log in daily see Quartermaster and Commander within a few months. The higher rungs from Captain up need consistent activity across multiple quarters and are aimed at players for whom the casino is a regular hobby. Your account carries a progress bar with the exact points to the next tier so you always know where you stand.
Higher tiers open not only wider withdrawal limits but faster processing too. Where the average player sees pending up to forty-eight hours, Captains and above typically clear under six. Your personal account manager, from Commander, handles support with priority and can put together tailored reload offers that never appear on the public promotions page. Weekly cashback grows from three percent at Rookie to fifteen percent at Admiral and credits with no additional wagering requirement. Finally, you get invitations to closed tournaments with prize pools that stay off the regular calendar.
From Captain, the sixth of nine tiers, a set of benefits opens that visibly moves beyond the regular offer. You get a personal account manager who replies within an hour on weekdays and a few hours at weekends. This manager knows your playing preferences and can propose offers that never appear on the public site. Your withdrawal cap rises from ten thousand pounds per week to twenty-five thousand and average processing drops from eight hours to under three. You gain automatic access to VIP tournaments with smaller fields and higher average pools per entrant. Birthday gifts at Captain tier come as a five-hundred-pound reload plus fifty free spins instead of the two-hundred-pound reload and twenty spins at Rookie.
Every pound of net stake earns points, with a base ratio of one point per pound on slots, half a point on live casino and a quarter point on low house-edge table games. This weighting mirrors each game type's contribution to revenue and keeps progression fair between recreational slot players and more strategic ones. Tournaments and promotions can carry temporary multipliers up to three times your regular ratio, meaning an active promo week can accelerate progression noticeably. Points post daily and are visible on your account dashboard. The point-to-next-tier ratio increases gradually: Rookie to Sailor takes a few thousand points, while Admiral demands hundreds of thousands and multiple quarters of consistent activity.
For players from Commander upwards we run closed events twice a year. These range from premium sports hospitality at major matches to Michelin-starred dining evenings and weekend trips to destinations like Malta, Ibiza and Prague. Invitations come personally through your account manager and are transferable to one partner. Travel and accommodation are included; additional activities you choose yourself. The annual highlight is our Admiral weekend, exclusive to the top tier, with a programme combining entertainment, networking and personal contact with our management team. These events are how we make the long-term relationship with loyal players personal, well beyond the digital interface.
Each tier has a maintenance threshold lower than the qualifying threshold. For Captain, for instance, it is ten thousand points per quarter versus twenty-five thousand to reach the tier. If you fall below the maintenance number you drop one tier per quarter and never more, so there is no sudden fall. This structure rewards long-term loyalty without punishing quieter periods around holidays or busy work seasons. Players who temporarily play less usually keep their tier automatically. Your account manager flags you actively when you are within thirty days of dropping, with suggestions for running promotions that could support progression. This human component means the VIP programme feels less like a pure leaderboard and more like a relationship that flexes with your life.
Promotion to a higher tier happens automatically once you hit the point threshold, usually within minutes of the last qualifying session. You receive an email and an in-app notification with a summary of the new benefits, plus a welcome gift that scales from twenty-five pounds at Sailor to one thousand pounds at Admiral. New benefits are active immediately; you do not have to contact support to switch them on. Downgrades always come with a warning thirty days before the actual change, with suggestions for promotions that could help you stay above the maintenance threshold. This approach ensures predictability and keeps players from being surprised by sudden changes.
From Captain onwards you get a dedicated account manager who helps with both questions and proactive suggestions. Queries that would normally run through regular chat go directly to your manager, who knows your playing preferences and has context from previous conversations. Proactively your manager reaches out with offers that are not public, when you approach a new tier or with issues you may not have noticed yet. Communication runs through the channel you choose: chat, email, WhatsApp or phone. The relationship is personal and long-term; changes only happen at leave or departure and always come with an introduction to the successor. This human component sets the VIP programme apart from digital loyalty systems.
Progression is based on cumulative net wagering. The counter is visible in your account and refreshes daily. When you clear a threshold your account moves up automatically.
Yes, sustained inactivity can lower your tier. You can climb again as soon as you resume regular play.
From Rear Admiral you can agree custom limits and tailored bonuses with your account manager. Contact us through your dedicated representative to arrange this.
